Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales invoice.

4Send the parcel to this address:
Global-Z , St. Georges Church Street, Zouein Bldg. Louwayzeh - Baabda, Lebanon

5After you have sent the parcel, please inform us of that by sending an email to petlebcom@gmail.com

Eligibility of Items for Return or Exchange

Customers have the right to return any purchased items without defining the reason within 10 (ten) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer properties, factory labels, and ready-for-sale condition are preserved intact.

To return the items, Customers must submit the copy of proof of purchase from petleb.com and fill in the return request form.

Always contact petlebcom@gmail.com to fast resolve any issue.